Frequently Asked Questions
Everything you need to know about your glow journey.
Are your products suitable for all skin types?
While our formulas are specifically curated to enhance and protect melanin-rich skin, they are dermatologically tested and safe for all skin types, including sensitive skin.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.
Do you use natural ingredients?
Yes, Glo Melanin prioritizes plant-based, non-toxic ingredients. We are proud to be 100% paraben-free, sulfate-free, and cruelty-free.
Can I track my shipment?
Once your order has been processed, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.